What Our Clients Say
The Accounts of People Who Have Worked with Us
Each person who has come to us has come with their own specific situation. These are some of the accounts they have shared after working through their pension matters with Naga Advocates.
← Back to Home11+
Years in Practice
340+
Clients Assisted
4.8
Client Satisfaction
3
Professional Recognitions
Client Reviews
In Their Own Words
Wanchai Thongsuk
Retired civil servant, Bangkok
I had received a letter from the Social Security Office that I found quite confusing. I had read it several times and still was not sure what it meant for my pension. After one session with Naga Advocates, it was laid out clearly for me — what had been decided, why, and what I could do next. They did not push me in any direction. That meant a great deal.
May 2025 — Pension Standing Review
Pranee Kongsuwan
Former factory supervisor, Nonthaburi
My experience with the formal response service was generally positive. The drafting was thorough and the team explained each part of the submission to me. The only thing I would say is that the process took longer than I had hoped — but I am told that is down to how the appeal authority works, not Naga Advocates. They kept me informed throughout, which I appreciated.
April 2025 — Formal Response Support
Somchai Narongrit
Retired, Ratchathewi district
The matter was complicated — it had been running for more than a year before I approached them. Taking on the Comprehensive service was the right choice. They handled the submission process carefully and I never felt uncertain about where things stood. I could not have managed this on my own. I am grateful for the outcome and for how the team treated me throughout.
May 2025 — Comprehensive Protection Service
Malaiwan Charoenrat
Former teacher, Pathum Thani
I came to Naga Advocates not knowing whether I even had a case worth pursuing. They were honest with me about that from the start — and as it turned out, there was a basis to contest the decision. What I valued most was that they did not use language I could not follow. Every step was explained clearly and I always knew what had happened and what was coming next.
April 2025 — Pension Standing Review then Formal Response
Boonlert Phiriyapong
Former construction manager, Bangkok
I had tried to deal with my pension appeal on my own for several months before a family member suggested I speak with Naga Advocates. I came in quite worn down by the process. The team took the time to read everything I had, explained what had gone wrong in my earlier attempt, and helped me put together a proper submission. A relief, honestly.
May 2025 — Formal Response Support
Anchalee Suwannarat
Retired accounts manager, Bangkok
A standing review was exactly what I needed — just a clear explanation, no commitment to anything further. They went through all my documents, explained the position plainly, and pointed out two things I had not noticed. I left with a much clearer picture and, eventually, decided to proceed. The whole experience felt unhurried and respectful.
April 2025 — Pension Standing Review
Case Accounts
How Matters Have Unfolded
Challenge
Pension payment suspended without explanation
A retired worker in Bangkok received a notice that her monthly pension payments had been suspended. The reason given was administrative — but the notice itself was difficult to interpret and her repeated inquiries had not produced a clear answer over several weeks.
Our Approach
Standing Review, then Formal Response
We began with a standing review — gathering the original notice and any correspondence, and explaining the decision in plain terms. The suspension appeared to be based on a clerical mismatch in her records. We prepared a formal correction request with supporting documentation and submitted it on her behalf.
Outcome
Payments reinstated, arrears recovered
Within approximately eight weeks of the submission, the Social Security Office confirmed the records had been corrected and payments were reinstated. Suspended payments were also restored. Total engagement: approximately 11 weeks.
"They read everything carefully and explained it clearly. I understood what had happened for the first time."
Challenge
Appeal period missed due to unclear notice format
A retired factory worker had received a decision affecting his pension entitlement but had not acted within the standard appeal window, largely because the document had not clearly communicated the deadline. He came to us some months after the original decision.
Our Approach
Comprehensive Protection Service
We assessed whether a late submission could be made on grounds of inadequate notice. We found that the original notice had procedural deficiencies. A formal application for late review was prepared, supported by evidence of the notice's ambiguity, and submitted to the relevant administrative body.
Outcome
Late review accepted; original decision reconsidered
The late review application was accepted. The matter then proceeded through the standard reconsideration process, resulting in a partial revision of the original decision. Engagement duration: approximately six months through to resolution.
"I did not think anything could be done. They found a path I had not considered."
Reach Us
We Are Available When You Are Ready
Phone
+66 91 360 7482Office
207 Ratchaprarop Rd
Ratchathewi, Bangkok 10400
Hours
Mon–Fri: 09:00–17:30
Sat: 10:00–13:00
Professional Standing
Credentials and Recognitions
Thailand Law Society — Advisory Member
Member of the professional network for legal and advisory practitioners in Thailand since 2016.
Bangkok Professional Advisory Forum — Recognised Practice, 2023
Recognised at the Forum's 2023 annual gathering for client-centred practice in pension advocacy.
PDPA-Compliant Data Handling
Our client data practices align with Thailand's Personal Data Protection Act and are reviewed annually.
You are welcome to add your account
If you are at the beginning of a pension matter and would like to speak with someone calmly and without obligation, we are here. Getting in touch is a small step — and it may be a useful one.
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